Terms of Service

Who we are

Grabbly is run by Grabbly Ltd, a company registered in Mauritius (company file no. C229442). These terms apply when you use this website or the Grabbly apps to order food. By placing an order, you accept them.

Your account

You can browse without an account, and you need one to order. Keep your sign-in to yourself, and keep your phone number and email up to date: the kitchen and your rider use them to reach you about your order.

You can delete your account at any time from Account, or by writing to us.

Kitchens and food

Every dish is cooked by a partner kitchen, or by Take and Eat, Grabbly’s own kitchen. The kitchen is responsible for its food: the ingredients, how it is prepared, and its allergen information.

If you have an allergy, ask the kitchen before you order, and we will pass your message on. Photos show a typical serving.

Prices and payment

Prices are in Mauritian rupees and are set by each kitchen. Before you place an order you see the dish prices, the delivery fee and the total. The total is what you pay.

Today you pay cash on delivery, for orders up to Rs 5,000.00, so please have the amount ready for your rider. Other ways to pay appear at checkout when they are offered. Offers and promo codes have their own conditions, shown with the offer.

Delivery

Our riders deliver to the address and map pin you choose. Delivery times are estimates. When your rider arrives, give them the four-digit PIN shown on your order: it confirms the food reached you.

Please stay reachable on the phone number on your account while your order is on its way.

Cancelling an order

You can cancel in the app for 2 minutes after you place an order, as long as the kitchen has not accepted it yet. After that the kitchen is cooking, so write to us at [email protected] and we will see what we can do. If an order is cancelled after you have paid, we return your payment.

If something is wrong

If a dish is missing, wrong, or not fit to eat, tell us as soon as you can at [email protected], with your order number and a photo if you can. We will sort it out with the kitchen, with a replacement or a refund.

Using Grabbly fairly

Please do not place orders you do not mean to pay for, use someone else’s account or payment, misuse promo codes, or abuse riders and kitchen staff. We may cancel orders and close accounts that do.

Our responsibility

We take care to run Grabbly well, but we cannot promise it will always be available or free of errors. Nothing in these terms limits your rights as a consumer under Mauritian law, or any liability that the law does not allow us to limit.

Changes and governing law

We may update these terms. The date at the top shows the current version, and we announce important changes in the apps. These terms are governed by the laws of Mauritius, and the courts of Mauritius have jurisdiction.

How we handle your data is in the Privacy policy.